Solution Components
Create or enhance your contact center with Tympani’s call center portfolio including:
- ACD
- Workforce Management
- Call Recording & Accounting
- Screen Recording
- Quality Monitoring
- IVR & Self Service Automation
- Outbound Dialing
- Content Management
- Email Routing & Chat Integration
- Unified Messaging
- PBX/IP-PBX
- Customer Satisfaction Surveys
- Agent Scoring
Call Center Consulting Services
- Call Center Operational Reviews and Audits
- Custom Reporting & Scripting
- Training Development and Delivery / Mentoring
- Customer Lifecycle Management
- Customer Retention – Both Win Back and Saves
- Review, Design and Implementation of Back-Office Operations
- Billing Audits