Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include:
- Simplifies business application integration
- Eases agent administration
- Increases agent flexibility
- Provides efficiency gains in network hosting
The Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box", that can also improve agent scalability, provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting.
Cisco Unified Contact Center solutions help customers move into the next phase of customer contact-beyond today's contact center to a Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer service infrastructure that comprises a continuously evolving suite of innovative, multichannel services and customer relationship management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction-and leading to a better customer experience.