Interactive Intelligence is a global provider of unified IP business communications solutions, providing
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innovative contact center software - often referred to as call center software, delivered as a hosted service or on-premise product
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business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries
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document management solutions - designed specifically for the insurance industry
For the contact center, the enterprise and the remote and mobile workforce, our SIP-based, all-in-one IP platform provides a strong alternative to hardware-centric, multi-point systems and unifies each aspect of the communications required for your business. From ACD routed multimedia interactions, feature-rich IP PBX functionality, screen and call recording, predictive dialing, voice and unified messaging, business process automation, document management, interactive voice response (IVR), speech recognition, workforce management, voice over ip (VoIP), and e-services.
Imagine your contact center solution as a single, all-in-one platform that blends all media types with your business rules in one unified system. Now envision it allowing your contact center to do all this.
- Manage and blend inbound/outbound multi-channel interactions
- Automate multimedia routing and queuing processes
- Create revenue-producing outbound campaigns
- Improve training, agent performance, remote agents included
- Elevate service levels and customer satisfaction
- Use metrics to increase the accuracy of forecasts and schedules
- Simplify administration in a single, central environment
- Unify communications on the desktop
- Connect multi-site operations with a single platform