CALL CENTER - ACD

Designed for contact centers, IPCC Express delivers sophisticated call routing, contact management, and administration features with single server integrated ACD, IVR and CTI functionality. Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution up to 200 users.

Includes powerful features such as multiple site agent, and supervisor deployment. Powerful automatic call distributor (ACD) features, such as conditional routing, call-in-queue and expected-wait-time messages are available. IPCC provides enterprise data displays, real-time data, historical reporting and integrated Interactive Voice Response (IVR) services.

IPCC Express Edition Premium provides additional features, including skills-based routing and priority queuing, computer telephony integration (CTI) screen pop and supervisory features such as silent monitor, coaching, barge in, and intercept and full self-service application support.