SERVICE OFFERINGS

Support Services

• IT Consulting and Assessments
• Expert Level Engineers to Serve as an Extension of Client’s In House Team
• Design and Deployment of Advanced Technologies
• SLA Based Support and Service Retainers 
• Managed Services Packages
• System Monitoring and Alerting

Unified Communications

• IPT Design/Implementation/Optimization
• Cisco Call Manager Upgrades
• Video Design and Deployments
• Conferencing, Presence, Messaging - Design and Implementation
• Mobile Device Integration 
• IPT Design and Performance Assessment against industry best practices
• IPT health review:  Failover testing, server updates, patches, error log reviews, disk space, etc.
• QoS configuration review and testing

Call Center

• Call Center Design/Implementation/Optimization
• Call Center Upgrades
• Call Center Operational Reviews and Audits
• Custom Reporting & Scripting
• Training Development and Delivery / Mentoring
• Customer Lifecycle Management
• Customer Retention – Both Win Back and Saves
• Review, Design and Implementation of Back-Office Operations
• Billing Audits

Data Center

• Data Center Design and Audits
• Disaster Recover Planning/Deployment
• Advanced Routing (Multicast and BGP) and WAN backups via VPN
• Application Networking, Load Balancing and WAN Acceleration Solutions

Network

• Network Design/Implementation/Optimization
• Network Design and Performance Assessment against industry best practices
• Network failover testing:  BGP, Core SUPs, Power Supplies, Dynamic Routing, etc.
• Advanced Routing (Multicast and BGP) and WAN backups via VPN
• Document network device information: Model Numbers, Serial Numbers, IOS Levels, SMARTnet coverage, etc.
• Verify and update network maps and Visio
• Bring IOS up to date on Cisco devices

Storage Solutions

• Storage Solutions Designs/Implementation/Optimization
• Storage Design and Performance Assessment against industry best practices
• Backup Solutions/Design
• Data Duplication Solutions/Design
• Disaster Recovery Solutions/Design

Server/Application Solutions

• Application Virtualization
• Desktop Virtualization
• Server Virtualization Audit
• VMware Infrastructure Audit (Health Check)
• Microsoft Exchange Assessments and Upgrades

Security

• Cisco PIX or ASA Firewall firmware updates to incorporate security fixes
• Cisco PIX or ASA Firewall rule set review
• External network vulnerability assessment
• Basic Wired and Wireless Security reviews
• Change network device passwords
• Social Engineering assessment
• Email security audit
• Internet content, performance and control audit