Given limited resources (time, people and money) available to dedicate toward supporting increasingly complex compute technologies, organizations routinely turn to Tympani’s T-Support programs to provide the project implementation and troubleshooting expertise necessary to achieve the maximum return on their technological investments.
As a T- Support client, you will gain access to expert level engineering expertise that is typically afforded by only the largest of enterprise firms. Most organizations cannot justify a bench of full time engineers with expert level knowledge on the myriad of technical and security aspects of a converged voice, video and data network or implement the latest advanced compute infrastructure technologies.
Engineers who work with these technologies on a day to day basis and who become intimately familiar with your compute infrastructure through Tympani’s T-Support programs are a valuable, cost effective extension of your in house team that can help you resolve escalation issues in a timely manner and provide technical guidance that can help your organization save money.
Tympani’s T- Support programs provide 24 x 7 monitoring alerts, managed services, and expert support. Support services are delivered whenever you need them, as quick as you need them and backed by guaranteed response times and escalation processes.
With a guaranteed SLA, emergency 1 hour response, and a defined escalation process, Tympani’s T- Support programs also provide the convenience of having a single point of contact for circuit troubleshooting as well as hardware and software troubleshooting and replacement Our engineers interface with worldwide technical support to assure the performance and security of your compute infrastructure.
Dedicated to your business, Tympani’s engineers provide expert recommendations relevant to your organization’s goals. Take advantage of their continuous professional development, certifications and research into the latest, best of breed technological solutions.