We recognize that your IT needs are unique and have designed our service offering to adapt to your needs with more cost effective options than most competing plans:
T-Support Basic
Customers with retainer balances remaining after projects are complete, or who wish to purchase minimal retainers to lock in Tympani as back up resource, may apply T-Support Basic balances against future projects as well as remote or onsite support as needed. Support response is on a best effort basis with absolutely no SLA or after hours support provided.
T-Support Silver
Designed for customers with solid in-house network engineering talent that wish to leverage the experience and expertise of Tympani’s engineers as an extension of the in-house team for unique or difficult troubleshooting issues. T-Support Silver is also designed for customers who wish to implement the latest in advanced technologies or require additional technical resources in order to execute internal projects on time and on budget.
With the purchase of a T-Support Silver Retainer, Tympani’s SLA backed professional services are provided at a set rate, a single point of contact is made available for your support needs, and Tympani coordinates all vendor warranty support issues. SLA based support includes a well defined communication and escalation processes, and escalation engineers who are familiar with your account.
T-Support Gold
Disciplined management of compute infrastructure mitigates the high cost of downtime. Effective management begins by having the time to develop and maintain a database of device configurations, modification history, and accurate, comprehensive diagrams. This assures rapid access, problem identification and resolution. Effective management requires time for scheduled updates, reviewing patches, routine maintenance and repairs ensure maximum performance and minimized downtime. Effective management requires time to ensure proper change control and documentation which eliminates confusion, and risk. Effective management requires time for countless tasks which you simply do not have available, and a need which Tympani is dedicated to meet for you.
With the purchase of a T-Support Gold package and a service retainer, time invested in proactive health checks through the eyes of an experienced troubleshooting engineer help to head off issues, assure timely upgrades and minimize the chance of unexpected, uncontrolled financial risks to the organization. Each review includes an executive summary as well as detailed explanation of any issues or concerns identified by our engineers. This is part of a disciplined approach to network management and will help simplify planning and budgeting.
T-Support Platinum
Comprehensive support of the data and/or voice network through the highest caliber network engineers of Chicago can be convenient and affordable. In addition to the benefits of T-Support Gold, T-Support Platinum provides us with 24 x 7 performance monitoring alerts, unlimited remote support twenty four hours a day, seven days a week backed with an SLA to address IP voice, call center, and data center operational inefficiencies and critical network down issues.